Amanda Cattermole reflects on stepping into the role of Chief Executive Officer at the Australian Digital Health Agency at the height of the pandemic in this frequently asked question and shares three key critical things that she did in setting the direction for the agency moving forward, which included reading the room in seeing how the conversation had changed, recognising that the players within healthcare ecosystems had to come together in completely different ways, and how, as an agency, they needed to change too and the role that leaders had at every level of the organisation needed to play. Listen to Amanda’s full episode here.