Frequently asked questions.

"Urgency kills strategy. Urgency kills productivity, and urgency kills innovation.” Listen in as Pia Andrews, public servant and global expert in open government and digital government transformation, gives three invaluable tips on adopting new technologies, including:

1. Remembering the outcome you're trying to achieve.

2. Looking for and understanding what things are and not believing the hype.

3. Carving out time.

Pia's podcast episode on adopting new technologies responsibly is available to listen to here.

In this short clip, Steve Brady, Managing Director of TAFE NSW, provides his perspectives on how leaders can keep a positive outlook and stay adaptable in the face of change. Steve also shares how one of the ways he does this is through celebrating the wins. Listen to the full podcast episode on shifting mindsets and leading to empower employees here.

"Implementing human-centred design approaches requires you to come from a position of modelling – being your best human in the first place”. Pia Andrews, public servant and global expert in open government and digital government transformation shared this invaluable advice on purpose and leadership in our podcast series on organisational health. In this short video, Pia talks about how important it is for leaders' to have empathy, care for their staff, and vulnerability as they lead their teams. Pia's full podcast episode on purpose and leadership is also available here.

In this video, Pia Andrews, public servant and global expert in open government and digital government transformation, talks through five key strategies that she uses in leading teams, covering prioritising through slowing things down, establishing a culture of change and engagement through being united with purpose, working openly to establish trust, building playtime into the whole lifecycle and fast value versus long value. Pia's full podcast episode on purpose and leadership is also available here.

Pia Andrews, public servant and global expert in open government and digital government transformation, spoke on purpose and leadership in series one of our podcast series on organisational health. In this clip, Pia shares her perspective on the need for leaders to shift to adaptive leadership, where leaders delegate down to their teams, trust them, buy into, understand, and value the internal expertise that their team brings to the room. She also speaks on how critical it is for leaders to have a clear purpose and a culture committed to trust and kindness. The full episode of this podcast is also available to listen to here.

Intersectionality is where factors of advantage and disadvantage create modes of discrimination or privilege. In this video, Julie Etchells, Chief Human Resource Officer with the Department of Children, Youth Justice, and Multicultural Affairs for the Queensland Government, explains intersectionality, talks through an example scenario of the intersectionality of privilege, and provides her tips for leaders in creating a space at the table where everyone can participate. You can also listen to the full podcast episode featuring Julie on Realising diversity, equity, and inclusion aspirations here.

"Model the way, lead the way". Julie Etchells, Chief Human Resource Officer with the Department of Children, Youth Justice, and Multicultural Affairs for the Queensland Government, provides her invaluable perspectives in this video on how important it is for leaders to lead authentically and how in doing this it creates an authorising environment for others to feel safe that they can be who they are and have equal access to opportunities, and raise their concerns. You can also listen to the full podcast episode featuring Julie on Realising diversity, equity, and inclusion aspirations here.

In this video, Julie Etchells, Chief Human Resource Officer with the Department of Children, Youth Justice, and Multicultural Affairs for the Queensland Government, explains how creating an inclusive workplace starts with the physical safety of employees, knowing they are physically safe to undertake their role, and then psychological safety, and how these two types of safety go hand-in-hand. You can also listen to the full podcast episode featuring Julie on Realising diversity, equity, and inclusion aspirations here.

Listen to David Powell, Author, founder, and life skills mentor at The Golden Thread, as he takes us through what a customer-focused contribution agreement is, how it goes far beyond a job description, and how to approach it. Within this three-minute clip, David describes how a contribution agreement needs to include how the employee will contribute to the organisation's success vision, and how the organisation will contribute to the employee's capabilities. This answer is part of a broader conversation with David in the seventh episode of our organisational health podcast series, available to listen to here.

David Powell, Author, founder, and life skills mentor at The Golden Thread, takes us through his perspectives on how learning and development programs can provide employees with the skills needed to develop a stronger sense of self, become more self-motivated, and calm the mind down, enabling a better flow of creativity and helping to make problem-solving easier. This answer is part of a broader conversation with David in the seventh episode of our organisational health podcast series, available to listen to here.

Listen as David Powell, Author, founder, and life skills mentor at The Golden Thread, takes us through how organisations can help their employees elicit their own vision for their life and how in doing that, along with having a graphical vision and plan for their organisation, essentially means motivating the employee twice. The podcast episode on the seventh dimension of organisational health is also available here.

Listen in as Cherie Canning, Founder and Director of Luminate Leadership, explains that leaders should be asking, 'How are we creating connections with our employees.' During this question, Cherie provides examples from her client-based experiences on how they make workplace connection a ritual and suggests how to get started. As part of our podcast series on organisational health and the seven dimensions of wellness, the entire episode on workplace culture is available to listen to here.

As a passionate advocate for mental health, Cherie Canning provides the essential steps all organisational leaders can take to support their employees' mental health. Tune in as Cherie also provides examples of wellness areas and initiatives that her clients have developed to help support the health of their teams. As part of our podcast series on organisational health and the seven dimensions of wellness, the entire episode on workplace culture is available to listen to here.

Leadership can be one of the critical determinants of a toxic workplace culture, and often, new leaders inherit a toxic culture. Listen to Cherie Canning, Founder and Director of Luminate Leadership, as she describes how leaders can turn a toxic culture around and provides examples of how leaders have done just that. As part of our podcast series on organisational health and the seven dimensions of wellness, the entire episode on workplace culture is available to listen to here.

As Cherie Canning from Luminate Leadership explained previously in our podcast series on organisational health and the seven dimensions of wellness, for leaders to create a people-centric culture, it starts with psychological safety. Listen in as Cherie explains the four stages of psychological safety and how these play out in practice: inclusion safety, learner safety, contribution safety, and challenge safety. You can also listen to the full podcast episode here.

Cherie Canning, Founder and Director of Luminate Leadership, joined Andy in series one of our podcasts on organisational health and the seven dimensions of wellness to talk about workforce culture. The conversation started with a clear definition of a people-centric culture and the starting point for how leaders can create it. You can also listen to the full podcast episode here.

Listen in as Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology Sydney, shares his perspectives from his experience working in the public sector and through an academic lens using a practices model his team has created. Rodger discusses how internal mobility is an essential part of resilience and, if done right, can help to build a T-shaped workforce, one that has broad experience with some disciplinarian expertise, and how this can not only help with individual career growth but also contribute to a trust culture between colleagues. You can also listen to the full podcast episode here.

Listen in as Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology Sydney, explains the difference between a command-and-control and a team-of-teams approach to the employee experience and how using a team-of-teams approach will result in much more adaptive ways of working. You can also listen to the full podcast episode here.

In a previous FAQ on how an operating model can help organisations to adapt to change, Andy Corbett explained how crafting a vision that addresses how the organisation will operate once changes are implemented is vital in helping organisations succeed in change. In this new FAQ, Scott Johnston, Deputy Secretary of Revenue NSW, shares a great example of how Revenue successfully engaged its workforce in developing its ten-year vision and contributed significantly to creating a sense of belonging in its workforce culture. You can also listen to the full podcast episode here.

Tune in as Daniel Bowes, Executive Director, NSW Department of Customer Service, provides his top three tips on how leaders can improve their delivery to customers as part of our second podcast series of Trailblazing with CorbettPrice on embracing organisational change.

Many people have an idea of what design thinking is, but listening to Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology in Sydney, explain how a designerly approach to improving the employee experience can be applied, definitely helps to put the theory into practice. This excerpt is from our complete podcast episode on the employee experience as part of our first series on organisational health and the seven dimensions of wellness.

Organisation design is an essential area for leaders to address, as getting it right can significantly improve customer satisfaction, employee retention, and innovation. As part of our first Trailblazing with CorbettPrice podcast series on organisational health, Scott Johnston, Deputy Secretary of Revenue NSW, joined us to discuss what’s important in addressing organisational design and how his team at Revenue approaches it.

Listen in as Scott Johnston, Deputy Secretary of Revenue NSW, provides his perspectives and experiences on organisational agility and resiliency as part of our first podcast series of Trailblazing with CorbettPrice on organisational health and the seven dimensions of wellness. In this FAQ, Scott shares how his team has used customer-centred design principles to provide flexibility and improve how they deliver their service to customers.