Damian Green, Deputy Director-General for Corporate Services at Queensland Health, talks about how it’s not easy to design solutions where the human interaction element is maintained in this frequently asked question and how, generally, in health, it isn’t done well. Damian reflects on the importance of developing human-computer interface design skills and looking at how other industries are doing it well. He also shares that something he is starting to see at Queensland Health is how they approach things differently rather than just putting an IT solution on top of a bad process. Listen to Damian’s full episode here.