Resistance is a normal and good thing when undertaking change in an organisation. Listen in as Damian Green, Deputy Director-General for Corporate Services at Queensland Health, explains the importance of building relationships and creating trust when undergoing change and how he has found that creating an environment where you are getting feedback and having some of the difficult conversations early helps to set a course that builds on the feedback which helps people see that you responding to the issues or concerns that they are raising. Listen to Damian’s full episode here.