Damian Green, Deputy Director-General of Corporate Services for Queensland Health, reflects on how he saw the full complement of the health service kick in during the pandemic in this frequently asked question and shares how Queensland Health has built and exercised a core competency in agility for responding to not only the pandemic but other emergencies which they see regularly. Damian further explains agility and how crucial it is to build agility into systems as reliance on digital health systems increases to ensure you minimise the impact when systems go down. Listen to Damian’s full episode here.