Damian Green, Deputy Director-General for Corporate Services at Queensland Health, reflects on his type at eHealth Queensland during the pandemic and how his team had to stand up and design IT systems virtually overnight and deliver them in a critical timeframe, which meant that they needed to work very differently from a traditional ICT sense. They had to also act outside of their role. Damian shares how they formed an Emergency Management Committee, which empowered those team members and permitted them to act outside of their role from the outset, as well as how the approach needed to change from a business-as-usual perspective to an emergency one. Listen to Damian’s full episode here.