Damian Green, Deputy Director-General for Corporate Services at Queensland Health, reflects on how, in his early training, he was taught that you needed to communicate the same message seven times. Damian shares that leaders mustn’t fall into the trap of just communicating the same message without hearing the feedback and the questions that are being asked, and they must respond appropriately by layering the communication accordingly to incorporate this. He also stresses that you need to adjust your message to the group you’re talking to tailor the message so that it resonates with them. Listen to Damian’s full episode here.