Sandy Pitcher, Chief Executive at the Department of Human Services for the South Australian Government, reflects on what systems thinking means to her in this frequently asked question and how it’s in the DNA of what public sector leaders need to do in their jobs as there is no part of the work that is perfect and there always needs to be learning systems in place to find ways of doing things better. Sandy also reflects on how listening to people, their experiences, and what they need is where the biggest learnings can come from for how the government can work in partnership with the community better. Listen to Sandy’s full episode here