Tania Rishniw, Deputy Secretary of Employment and Workforce at the Department of Employment and Workplace Relations, talks about how when you’re operating in an environment such as COVID where you get small amounts of information that changes daily, it brings to light that the work that the public services do is built on relationships and trust and that those relationships you make through a crisis stand you in good stead for dealing with other complex issues in government. Tania details this further in this frequently asked question. Listen to Tania’s full episode here