Thriving in Uncertainty – Episode Four, Part Two

Welcome back to part two of our special podcast episode with Dr Rachel Bacon, Deputy Commissioner of Integrity, Reform and Enabling Services at the Australian Public Service Commission, where we discuss a growth mindset approach to change. In part one, Rachel shared insights on what makes up a growth mindset and integrity within the APS.

In part two, we continue our conversation with Rachel, discussing the APS Reform, which she has been heavily involved with, and how she keeps herself and others motivated on long-term projects that are hugely significant, have many initiatives attached to them, and require enormous patience and perseverance.  

Listen in as Rachel shares the details of the design approach for the APS Reform Agenda, including how they determined the six guiding implementation principles using extensive research they conducted into global best practices on similar-scale projects. She also provides an introspective look at how she remains resilient and perseveres on long-term change projects .

This episode is a fantastic conclusion to our discussion on a growth mindset approach to change, and we hope you’ll take away as much from it as we did!

Listen to part two:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Dr Rachel Bacon

Deputy Commissioner

Integrity, Reform and Enabling Services

Australian Public Service Commission

Dr Rachel Bacon is currently the Deputy Commissioner Integrity, Reform and Enabling Services at the Australian Public Service Commission. Rachel has also been appointed to the IPAA ACT Council where she works to promote excellence in public administration.

Prior to this Rachel worked at the Department of the Prime Minister & Cabinet (PM&C), as Deputy Secretary Public Sector Reform, helping to shape and deliver a suite of reform initiatives to make people’s interactions with government simpler, easier – and make life inside the public service understood and valued.

Over the previous four years, Rachel has worked for the Department of Infrastructure, Transport, Regional Development, Communications and the Arts as Deputy Secretary of the Regional, Cities and Territories Group, delivering place based policy and services for communities around Australia. Rachel has also spent time in the Department of Environment and Energy, running the Policy Analysis and Implementation Division, and as Deputy Chief Executive Officer with the Northern Territory Government’s Department of the Chief Minister.

Rachel has led a number of taskforces (many based in PM&C) to deliver whole of government priorities in areas such as environment regulation reform and Australia’s engagement with Asia, and has worked in teams to improve implementation capability, deliver strategic policy projects, and support government in areas such as counter terrorism, native title and refugee law. 

Rachel’s PhD focused on administrative law and organisation change.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Four, Part One

Dr Rachel Bacon, Deputy Commissioner of Integrity, Reform, and Enabling Services at the Australian Public Service Commission, joins us for a special two-part episode to discuss a growth mindset approach to change.

In this engaging conversation, Rachel shares unique insights and perspectives, blending evidence-based and consultancy viewpoints with her personal experiences.

In part one, we delve into the components of a growth mindset and integrity within the APS with Rachel. She explains how the literature on high-potential leaders has evolved over the past decade: once focused on high IQ as the primary predictor of leadership potential, the emphasis has shifted toward the importance of a growth mindset. Rachel discusses how a growth mindset is closely tied to learning agility, which involves curiosity, openness, and a willingness to continuously learn. This openness to new experiences transcends culture, age, and gender.

We also delve into integrity, exploring how making mistakes at an institutional level doesn’t necessarily undermine trust and confidence—but how those mistakes are handled certainly can. Rachel discusses the importance of vulnerability in leadership, emphasising how fear of showing it can stifle innovation and compromise psychological safety within an organisation.

Join us next week as we wrap up our conversation with Dr Rachel Bacon, who shares insights into the design approach for the APS Reform Agenda, including the six guiding principles for implementation. She also offers a thoughtful perspective on maintaining resilience and perseverance in long-term change projects.

Listen to part one:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Dr Rachel Bacon

Deputy Commissioner

Integrity, Reform and Enabling Services

Australian Public Service Commission

Dr Rachel Bacon is currently the Deputy Commissioner Integrity, Reform and Enabling Services at the Australian Public Service Commission. Rachel has also been appointed to the IPAA ACT Council where she works to promote excellence in public administration.

Prior to this Rachel worked at the Department of the Prime Minister & Cabinet (PM&C), as Deputy Secretary Public Sector Reform, helping to shape and deliver a suite of reform initiatives to make people’s interactions with government simpler, easier – and make life inside the public service understood and valued.

Over the previous four years, Rachel has worked for the Department of Infrastructure, Transport, Regional Development, Communications and the Arts as Deputy Secretary of the Regional, Cities and Territories Group, delivering place based policy and services for communities around Australia. Rachel has also spent time in the Department of Environment and Energy, running the Policy Analysis and Implementation Division, and as Deputy Chief Executive Officer with the Northern Territory Government’s Department of the Chief Minister.

Rachel has led a number of taskforces (many based in PM&C) to deliver whole of government priorities in areas such as environment regulation reform and Australia’s engagement with Asia, and has worked in teams to improve implementation capability, deliver strategic policy projects, and support government in areas such as counter terrorism, native title and refugee law. 

Rachel’s PhD focused on administrative law and organisation change.

Please tune in next week for part two of our episode with Dr Rachel Bacon, Deputy Commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission.

Thriving in Uncertainty – Episode Three

Thank you for joining us for our new podcast series on Thriving in Uncertainty, where we spotlight leaders who have gotten comfortable in ambiguity and hear their professional stories of overcoming challenges to navigate change successfully.

For the past two weeks, we have spoken with two prestigious leaders, discussing growth and adaptability themes and creating future-ready workforces.

In today’s episode, we are steering off course - literally! Mandy Young, Chief Executive at the NSW State Insurance Regulatory Authority or SIRA, joins us to discuss ‘Taking the path less travelled.’

Mandy has diverse leadership and public sector experience, with a background in social work at the Department of Communities and Justice. She has also worked as the Deputy Secretary and Chief Operating Officer for the NSW Department of Customer Service during COVID-19.

Over this 30-minute conversation, you will hear Mandy provide specific examples from her time during these roles and the significant involvement and subsequent impact of the initiatives that Mandy has driven and been responsible for.

This inspiring chat showcases a leader who exemplifies authenticity and resilience. Mandy has been involved in some amazing transformation and reform projects, and we hope that you will find this episode as engaging and refreshing as we did!

Listen to episode three:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Mandy Young

Chief Executive

State Insurance Regulatory Authority

Mandy is a proud Aboriginal woman whose mob is Gamilaroi (Quirindi in north west NSW).

Mandy Young was appointed the Chief Executive of the State Insurance Regulatory Authority in June, 2024. Prior to this, Mandy was the Deputy Secretary and Chief Operating Officer for the Department of Customer Service responsible for enabling 14,000 staff in multiple portfolio agencies with responsibility for a $4b budget. She drove significant reforms across corporate functions to better enable portfolio agencies to deliver to the citizens of NSW.

With a NSW Public Sector career spanning over 20 years, Mandy has dedicated her career to driving better outcomes for people and communities, improving service delivery, and implementing large-scale socioeconomic and justice changes for the citizens of NSW.

Mandy has diverse leadership and public sector experience, having held Executive Director and Deputy Secretary roles within the NSW Departments of Customer Service and Communities and Justice and its predecessor agencies.

Mandy holds a Bachelor of Social Work from the University of New South Wales.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.