This episode offers a fresh perspective that challenges the difficult question of “where to now,” when organisational changes made haven't been enough to move an organisation to where it needs to be. Before you jump to more restructures, leadership changes, or system optimisations, listen to this episode to learn more about inflection points, how to recognise them, the different delivery approach needed to tackle them, and how the outcome goes beyond improvements to making an organisation capable of doing something that it wasn’t able to before.

As a people and culture leader, Emma Connell has seen and experienced both sides of organisational change, including when it’s managed well and when it’s not. Emma is the Executive Director of People and Culture at the Aged Care Quality Safety Commission. She joins us in our latest episode to share her experiences and offer her advice in leading and supporting people through change, whether it be internal changes within an organisation’s control, or external changes in response to changes to acts, standards, and regulations.

A lot has changed over the past ten years, and the Department of Health, Disability and Ageing is no exception! From the 2016 capability review, the COVID pandemic, the Royal Commission into Aged Care Quality and Safety, and the second capability review in late 2022, DoHAC stands at a critical point in its history, having evolved considerably in how it approaches change and prepares itself for the future. Rachel Balmanno, First Assistant Secretary of the People, Communication, and Parliamentary Branch, at the department, joins us to discuss a future-oriented approach to change in our latest episode.