Embracing organisational change - episode 5
Thanks for listening to our second podcast series on embracing organisational change. We hope you’ve found the insights our trailblazers shared valuable.
In our fifth and final episode of this series, we are tackling a significant change that’s on the minds of most public sector leaders today: how to adopt new technologies responsibly.
According to a recent McKinsey report, more than half of global survey respondents on AI said that they had adopted AI in at least one of their business units, and nearly two-thirds expected that their company’s investments in AI would increase over the next few years. Yet according to Boston Consulting Group, Australia lags globally, with around 70% of Australian organisations yet to succeed in delivering digital transformation, a critical first step to succeed in AI.
Pia Andrews, a global expert in open government and digital government transformation and former public servant, joins us to navigate this important change and provides her unique global and local perspectives on how public institutions can approach the responsible adoption of AI. In this episode, Pia shares her six fundamental questions that the public sector must answer when designing for trust, which are part of The Trust Framework for Government Use of AI and Automated Decision Making whitepaper she developed and her top tips on getting started.
Listen to episode five:
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Pia is a prolific global expert in open and digital government, and a former public servant. Pia has spent the last 20 years trying to make the world a better place, working within and around the public sector to transform public services, policies, and culture through greater transparency, democratic engagement, citizen-centric design, open data, emerging technologies, and real, pragmatic actual innovation in the public sector beyond.
Pia was one of the global top 20 most influential in digital government in 2018 and 2019, and now works as a strategic advisor to the public sector at AWS as well as a member of Apolitical’s Advisory on 21st Century Government.
That now concludes our second series on embracing organisational change. Thank you to our trailblazers and all our listeners for tuning in!
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Embracing organisational change - episode four
We’re glad you could join us for another great episode in our series on embracing organisational change.
Our fourth episode focuses on the pivotal transformational change that organisations must embrace, which is playing the new talent game. This episode will dive into the essential factors in what it takes to attract, retain and reduce employee attrition in the public sector.
With more than a third of Australian Public Service employees reported as wanting to leave within the next two years, according to the June 2022 APS Census, one correlation you can draw is that leaders need to look for ways to bridge the gap between employee expectations and employer needs. In this episode, Andy talks with Tina McAllister, Acting Director of People and Culture at the Department of Agriculture and Fisheries for the Queensland Government, as Tina provides her Queensland lens to questions on what it is that employees want, how leaders can respond, ways to to managing flexibility within the workforce, and the role that internal mobility plays for employee retention and ways of addressing it.
Listen to episode four:
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Tina is Human Resource (HR) /People and Culture professional with 28 years of experience across an array of human resource focus areas. For the past two decades she has committed her energy to Public Service with Queensland Government and within that time she has served in HR leadership roles for over 15 years.
Tina is passionate about enabling organisational performance through the development of people at all levels via the creation and implementation of initiatives, processes, policies and frameworks that contribute to positive organisational culture, capability and employee experience.
Please tune in next week as we talk with Pia Andrews for the fifth and final episode in our series, which will be about adopting new technologies responsibly.
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Embracing organisational change – episode three
Welcome back to another episode in our series on embracing organisational change.
Today in our third episode, we cover the critical change that all workplaces must progress and move forward on, and that change is realising diversity, equity, and inclusion aspirations.
Listen to episode three:
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What does it take for organisations to create an inclusive workplace where staff feels valued, safe to contribute, and to be their authentic selves? Has progress been made in the public sector, and how can all leaders acknowledge and act accordingly to close the gaps with their employees, especially those from diversity groups? Please tune in to hear Julie Etchells, Chief Human Resources Officer at the Department of Child Safety, Seniors, and Disability Services for the Queensland Government, provide her valuable perspectives based on her experiences working for the Queensland public sector over the past twenty-four years.
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Ms Julie Etchells (pronouns are she/her/hers) is a long-term public servant, out lesbian, person with a disability, and mother to two beautiful human beings who are now adults, starting their own families.
Julie has dedicated 24 years to serving the Queensland Public as a public servant. Julie’s career has developed through her time predominately in service delivery and through time in state-wide services. Julie wears many hats and since 1999 has undertaken multiple service delivery, practitioner, leadership, and Senior Executive roles. Julie is currently utilising her leadership skills in the Chief Human Resources Officer role which highlights her diversity as a leader and commitment to supporting staff to ensure they have what they need to deliver services to children and families.
Julie’s extensive knowledge of service delivery, her passion for leadership and care for people combined with an interest in strategy, partnering, and diversity enables her to positively influence desired outcomes. Julie’s leadership, commitment and dedication to Queensland communities was officially acknowledged when she was awarded the 2020 Public Service Medal for her leadership and outstanding public service to children and families in Queensland.
Julie’s ongoing career aspiration is to “Make it Count”. That is, whatever role she is in, she acknowledges her privilege and makes the most of the opportunity for those she is there to serve. This includes her role as an out public servant modelling the way and showing others “it is okay to be who you are; in fact, it is brilliant – we need you to be you” and we are richer for it.
Please tune in next week as we talk with Tina McAllister, Acting Director, People and Culture for the Department of Agriculture and Fisheries for the Queensland Government, for our fourth episode on playing the new talent game – attracting, retaining, and reducing employee attrition.
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Embracing organisational change – episode two
We hope that you’ve been enjoying our series on embracing organisational change.
In this week’s episode, we are tackling a pivotal change facing organisations today in their quest to gain more efficiency, specifically, how an operating model approach can help achieve operational efficiency and drive better service delivery outcomes to customers.
Grab a coffee and settle in for this tremendous 20min chat!
Listen to episode two:
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Dan Bowes, Executive Director of Taxes and Grants Products at Revenue NSW, joins Andy to explain how his team ensures they deliver for their customers. Listen in to hear from Dan how his team overcame challenges during COVID through successful collaboration, the entire team's role in improving customer process outcomes, and his top three tips on how other leaders can deliver efficiently and effectively for their customers.
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Dan is Revenue NSW's Executive Director of Taxes & Grants Products, leading the team of 700 people working in Business Taxes, property taxes and duties.
Dan and his teams raise over $35bn of revenue annually and distribute vital grants to support communities and businesses. Dan has a background in banking and process improvement and has previously held business development and strategy roles at Revenue NSW.
Please tune in next week as we talk with Julie Etchells, Chief Human Resources Officer for the Department of Child Safety, Seniors, and Disability Services for the Queensland Government, for our third episode in this series on realising diversity, equity, and inclusion aspirations.
Missed episode one?
Series two - Embracing organisational change – episode one
Thanks for joining us, and welcome back to our exciting second series of Trailblazing with CorbettPrice!
Our new series spans five stimulating and thought-provoking episodes, discussing key transformational changes that leaders must embrace to succeed now and into the future.
Listen to episode one:
Also available through Apple Podcasts, Spotify and Google Podcasts:
Steve Brady, Managing Director of TAFE NSW, joins Andy in this episode to discuss the important change of shifting mindsets and leading to empower employees. Listen in as Steve shares his invaluable insights and perspectives on how TAFE NSW continues to embrace change and adapt to their customer's evolving needs and how Steve maintains a positive mindset and stays adaptable in the face of change.
Download the full transcript of episode one:
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Steve has more than 20 years of experience in executive leadership in private and public sectors and across a diverse range of NSW government agencies, including NSW Treasury, Department of Premier and Cabinet, Revenue NSW, and NSW Department of Customer Service.
Steve is focussed on driving public sector innovation through a focus on customer and community, working with industry to achieve mutually beneficial outcomes, enhancing the economic contribution of agencies, and delivering strong financial stewardship.
In his current role, Steve is responsible for ensuring TAFE NSW is the leading provider of vocational training supporting the evolving needs of industry and learners in a rapidly changing economy.