When our next Trailblazer took up the challenge to take on the role of CEO and lead the Australian Digital Health Agency at the height of the pandemic, she felt that it was a near-impossible place to lead from, considering the limitations of not being able to be in the same physical space as most of the staff. But on reflection, Amanda Cattermole now sees how this has shaped the flexible and hybridised work environment that’s now fundamentally everywhere. In our latest episode, Amanda joins us to talk about taking the path less travelled and leading in uncertainty.  

In this week’s episode, we are tackling a pivotal change facing organisations today in their quest to gain more efficiency, specifically, how an operating model approach can help achieve operational efficiency and drive better service delivery outcomes to customers.

Dan Bowes, Executive Director of Taxes and Grants Products at Revenue NSW, joins Andy to explain how his team ensures they deliver for their customers.