Episode 24: Thriving in Uncertainty with Amanda Cattermole
When our next Trailblazer took up the challenge to take on the role of CEO and lead the Australian Digital Health Agency at the height of the pandemic, she felt that it was a near-impossible place to lead from, considering the limitations of not being able to be in the same physical space as most of the staff. But on reflection, Amanda Cattermole now sees how this has shaped the flexible and hybridised work environment that’s now fundamentally everywhere. In our latest episode, Amanda joins us to talk about taking the path less travelled and leading in uncertainty.
When our next Trailblazer took up the challenge to take on the role of CEO and lead the Australian Digital Health Agency at the height of the pandemic, she felt that it was a near-impossible place to lead from, considering the limitations of not being able to be in the same physical space as most of the staff. But on reflection, Amanda Cattermole now sees how this has shaped the flexible and hybridised work environment that’s now fundamentally everywhere. In our latest episode, Amanda joins us to talk about taking the path less travelled and leading in uncertainty.
Listen to episode twenty-four:
Also available on Apple Podcasts and Spotify:
About this episode:
This episode is a great example of a leader who is passionate about creating an organisational culture that’s focussed on stewardship, built on deep collaboration, and comprised of leaders at every level who add to the culture by enabling stewardship and innovation and creating a convening role with the broader ecosystem.
It also conveys a powerful message of the impact that leaders can have in seeing things and pathways for others that they can't necessarily see for themselves and how, with the right encouragement, it can profoundly impact their career journey in a really positive way.
Even in the midst of the pandemic's uncertainty, Amanda could immediately see that everything had changed in the world of health and digital innovation. The conversation had changed. No longer was the debate around privacy and security, though these were still critically important; it was now about accessing healthcare immediately.
Amanda shares how another important change at that time was that the players in the healthcare ecosystems had to come together in a completely different way, which required radical and immediate collaboration. These fundamental changes saw the introduction of telehealth and electronic prescribing, things that had been spoken about for years, being implemented in six weeks.
As a response to these pivotal changes, the Agency needed to be really different, too. They needed to step into the role of convenors of the system. Leaders needed to have a relational skill set in crafting and amplifying the Agency's role as a steward and deliverer and focus on the organisational culture.
Amanda details this further, diving into the importance of hiring the right people, how every leader at every level needs to contribute something to the collaborative culture of the organisation, and how you can create an environment where the artefacts and daily ways of working exemplify what you have said your organisation is going to be. By creating artefacts that reflect this, you show clarity, which trust is built on.
“Some of the most unexpected ones (jobs) are the ones that I kind of couldn’t have seen if you’d gone back to my earlier self that I wouldn’t have predicted in anyway, have in some ways been the most incredible.”
Having also served as interim CEO of Services Australia during the 2019/2020 bushfire season, you may presume that Amanda has always been one for taking up challenges. Still, as Amanda describes, whilst the sense of making a difference and seeking purpose have been a common thread throughout her career stemming from her childhood and influenced by her parent's deep passion and dedication as public education teachers, it has also come from the privilege of working for leaders who have seen things and pathways for her, that she couldn't see for herself, and who were caring enough to press her in the right ways to take on roles that were seen as riskier.
Through these critical junctures, Amanda has overcome her own uncertainty in taking on roles that seemed unfamiliar to her at the time to realise that her skills aren't bound to the particular area that she worked in. Rather, they are broader and could be applied in different places and in different ways of leading teams during change, nurturing other leaders, and setting and creating positive cultures.
Find out more about this Trailblazer:
Amanda Cattermole
Chief Executive Officer
Australian Digital Health Agency
Ms Amanda Cattermole PSM is the Chief Executive Officer of the Australian Digital Health Agency, a role she commenced in September 2020.
Auspiced by the governments of Australia, the Agency is the steward for digital enablement of Australia’s health system, with a lead role in coordinating national engagement, delivery and adoption of digital health to enable person-centred, connected healthcare.
The Agency also builds national health infrastructure and delivers national digital health products and services that make it easier for healthcare providers and Australian healthcare consumers to access, manage and share health information and that support a sustainable health system delivering safe, high-quality health services for all Australians.
Prior to this Amanda held several senior roles at Services Australia, including interim Chief Executive, Chief Operating Officer, and Deputy Secretary, Health and Aged Care Group, where she was responsible for the delivery of payments and services to Australians under Medicare, the Pharmaceutical Benefits scheme and in the aged care sector.
Amanda has previously held senior roles in Commonwealth departments, including Treasury, the former Families, Housing, Community Services and Indigenous Affairs Department and Prime Minister and Cabinet. She has held senior State government roles in the Victorian Department of Health and Human Services and the Western Australian Department of Indigenous Affairs. In her earlier career Amanda worked as a lawyer in Victoria, the Northern Territory and Western Australia.
Amanda holds a Bachelor of Laws, a Bachelor of Commerce, a Master of Laws and a Master of Business Administration. In 2013, she received the Public Service Medal for outstanding public service leading reform in providing housing for Indigenous people in remote communities and the National Gambling Reform laws.
Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.
Thriving in Uncertainty with Tim Beresford
When you've had a thirty-five-year-long career that spans industries and sectors as our next Trailblazer has, you have the benefit of seeing how organisational learning has changed and if it's changed for the better or worse. Tim Beresford, Chief Executive at the Australian Financial Security Authority, or AFSA, joins us to talk about this and much more in our latest episode on becoming a learning organisation.
When you've had a thirty-five-year-long career that spans industries and sectors as our next Trailblazer has, you have the benefit of seeing how organisational learning has changed and if it's changed for the better or worse. Tim Beresford, Chief Executive at the Australian Financial Security Authority, or AFSA, joins us to talk about this and much more in our latest episode on becoming a learning organisation.
Listen to episode twenty-three:
Also available on Apple Podcasts and Spotify:
About this episode:
This compelling episode offers great advice to other leaders on shifting from knowledge organisations to learning organisations and on how important it is to be open, adaptable, and resilient to foster a continuous learning mindset in your workforce.
Tim dives into the key differences in how organisational learning has changed throughout his career, from focusing more on skillsets at the beginning in terms of what knowledge you could bring to an organisation to now being more focussed on mindsets and what you're willing to learn.
He explains how this fundamental shift from knowledge organisations to learning organisations is for the better, as this has created much more of a two-way dialogue in how organisations communicate, which promotes sharing, teamwork, and curiosity in the workforce.
Tim elaborates on why mindset is so critical in today's workforces, which are facing more external shocks in an increasingly uncertain and ambiguous world. This uncertainty requires all of us to develop resiliency and agility to be more adept at dealing with these external changes and shocks.
From an industry-agnostic perspective, Tim shares three aspects for creating a learning organisation: systems thinking, a genuine openness to self-awareness and reflection, and a diverse team approach to solving problems. He provides advice to leaders on how to drive self-awareness, empathy, and engagement in the workplace, enabling individuals to want to foster and enable themselves to grow, lean into, and become more self-aware.
References from this episode:
Don't Fence Me In by Wendy McCarthy
ISBN: 9780855616953, Published 4 February 2000.
Find out more about this Trailblazer:
Tim Beresford
Chief Executive and Inspector-General in Bankruptcy
Australian Financial Security Authority
(AFSA)
Tim Beresford is the Chief Executive at the Australian Financial Security Authority (AFSA), having joined the agency in mid-2022.
AFSA’s role is to support a strong credit system for Australia and is a visible, modern and contemporary regulator. The agency administers and regulates the personal insolvency and personal property securities systems and manages criminal assets.
Tim is a Board member of the St George Community Housing (SGCH) and the immediate past Chair of the Benevolent Society (TBS), Australia’s oldest non-Indigenous not for profit. Previously, Tim has held the roles of Acting Chief Executive of the Australian Trade and Investment Commission (Austrade), Deputy Vice-Chancellor of Macquarie University and First Assistant Secretary of the Social Policy Division in Department of the Prime Minister and Cabinet.
He has significant leadership experience in the higher education, government, not-for-profit, financial services and professional services sectors. His areas of expertise include strategy, governance, public policy, change management and organisational design. He holds a Bachelor of Economics (Honours), Bachelor of Laws, a Masters of Philosophy (International Relations) and is a Fellow of the Australian Institute of Company Directors.
Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.
Thriving in Uncertainty with Josh Thomas
What does learning look like in an organisation when a high proportion of your workforce is already doctorate-level educated, formally trained marine scientists and former teachers? Josh Thomas, Chief Executive Officer at the Great Barrier Reef Marine Park Authority, talks about this and much more as he joins us to discuss becoming a learning organisation in our latest podcast episode.
What does learning look like in an organisation when a high proportion of your workforce is already doctorate-level educated, formally trained marine scientists and former teachers? Josh Thomas, Chief Executive Officer at the Great Barrier Reef Marine Park Authority, talks about this and much more as he joins us to discuss becoming a learning organisation in our latest podcast episode.
Listen to episode twenty-two:
Also available on Apple Podcasts and Spotify:
About this episode:
The Great Barrier Reef Marine Park Authority has a critical job of being guardians and protectors of the Great Barrier Reef, a world heritage-listed coral reef, for future generations. With a high percentage of their workforce made up of marine scientists, their unique organisational DNA is centred on understanding the world around them and has a natural and instinctive curiosity-driven culture that helps fuel their courage to experiment and test ideas about tackling existing and emerging threats to the ecosystem.
As CEO, Josh explains how risk is a key element that drives their organisational strategy and how they approach learning and development, as understanding risks in your environment is critical in understanding what you need to learn and lean into, and if an organisation is calibrated to understanding medium to long term risks, it will be more proactive in addressing challenges and returning value to stakeholders. Josh discusses this further in how their organisation views themselves as a learning and evolving organisation that's generous with knowledge sharing, have honest relationships with peers, and is led through a coaching mindset – leading others to come to their own conclusions on how they want to take a given piece of work and where they want to focus their learning and development on, within boundaries.
He also talks about how information is more publicly available than ever before; their organisation doesn't have a mortgage as being a 'knowledge holder,' instead, they see their role in knowledge sharing, and they are generous with it with the programs of work that the Reef Authority delivers, including educating over 300 schools in Queensland and internationally, working with 19 Reef Guardian Councils, producing outlook and Reef health reporting, broadcasting podcasts, attending multilateral forums, and more.
This episode is an excellent example of a learning organisation that is curious and generous with its knowledge sharing and a leader who is passionate, authentic, and respectful in helping his workforce work in uncertainty.
Find out more about this Trailblazer:
Josh Thomas
Chief Executive Officer
Great Barrier Reef Marine Park Authority
Josh has over 20 years’ experience in the public and private sector in Australia and overseas. He has helped shape and lead environmental policy and programs for the Great Barrier Reef and in terrestrial natural resource management.
Josh has worked in a number of senior public sector roles and across the environment, agriculture and finance portfolios, as well as in federal Ministerial offices. He has a strong track record of public engagement on matters affecting Australia’s World Heritage sites, and through major environmental programs such as the Biodiversity Fund and Caring for our Country.
Josh’s policy experience in the marine environment extends across the Great Barrier Reef and its catchments, migratory and endangered species, whaling matters, marine parks and Antarctica. He is committed to enhancing Australia’s natural environment and has been a strong advocate for incorporating both contemporary science and Indigenous traditional knowledge into environmental management throughout his career.
Josh lives in Townsville and holds a Master of Business Administration, Master of International Affairs, Bachelor of Science, and Bachelor of Arts (Honours).
Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.