It was a privilege to talk with Liz Tydd, the Australian Information Commissioner, as she shared the future of the Office of the Australian Information Commissioner or OAIC with us and how their postural organisational changes over the past year have positioned them to be at the forefront of being a contemporary regulator.

In this week’s episode, we are tackling a pivotal change facing organisations today in their quest to gain more efficiency, specifically, how an operating model approach can help achieve operational efficiency and drive better service delivery outcomes to customers.

Dan Bowes, Executive Director of Taxes and Grants Products at Revenue NSW, joins Andy to explain how his team ensures they deliver for their customers. 

The leadership style of an organisation can profoundly impact an organisation's health, affecting the workplace culture, employee experience, engagement, performance, and organisational agility and resilience.

The prolific global expert in open and digital government and former public servant Pia Andrews joins us as we discuss how public sector professionals must lead and navigate their teams now and in the future.

This episode explores the 2nd dimension of organisational health: Mental – organisational agility and resilience.

Scott Johnston, Deputy Secretary of Revenue, New South Wales, Chief Commissioner of State Revenue, and Commissioner of Fines Administration, joins Andy in this episode to discuss how Revenue NSW has applied agile principles to transform their organisation to become adaptive and responsive now and in the future.